IT Strategy
Most small and mid-sized businesses don’t need a full-time IT Director, but do need someone delivering IT Strategy and Governance working with your management team or board. Our IT Director Service gives access to senior IT Directors on a part time basis who can work with you to review your current IT capability and develop your IT roadmap, ensuring that IT is aligned to the changing needs of your business.
IT Service Management
Our experienced Service Delivery Managers (SDM) are a single point of contact for you. They ensure that the IT service provided meets our agreed SLAs, which includes taking responsibility for managing other third party suppliers involved in your IT service. They are also responsible for delivering any service improvements identified within the IT roadmap to ensure continuous improvement of your IT Service.
Service Support Experts
Our Service Support Experts configure, manage and monitor your IT estate, ensuring it remains highly available, performant and healthy. We also take responsibility for supporting your third-party applications, working with application vendors, where necessary, to ensure a high level of service for your employees.
Service Desk
Our Service Desk provides a single point of contact for all service related issues, managing end user support, responding to alerts and delivering proactive service improvement changes. Most companies prefer service desk services to be delivered locally and our managed service accommodates this by having either a full-time team on your site or for smaller clients we can arrange what we term “walkabout Wednesdays” ensuring a weekly client site visit to deal with support issues face to face.
